The Voice of Business

What is the difference between a reasoning model and a normal AI model?

Mon, 01 Jan 0001 00:00:00 +0000

A reasoning model thinks through a problem step by step before it answers, while a fast everyday model replies straight away with the first likely answer.…

Should I always use the most advanced AI model?

Mon, 01 Jan 0001 00:00:00 +0000

No. The most advanced models are slower and use up your limit faster, so they are not worth it for simple tasks. A big reasoning model can take a minute…

Can I make an AI chatbot reason step by step with a prompt?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, partly. If your tool gives you no choice of model, ask it to solve the problem one step at a time and to wait for you to say continue before each next…

Why does ChatGPT give different answers to the same prompt?

Mon, 01 Jan 0001 00:00:00 +0000

Because generative AI is probabilistic, so its answers vary by design. Every time you run a prompt, the model works through the whole task again and picks…

Can a chatbot read all the sub-pages of a website from one link?

Mon, 01 Jan 0001 00:00:00 +0000

No. When you give a chatbot a link, it usually reads only the information on that page and does not crawl the sub-pages behind it. Cached or hidden data on…

When should I use code instead of generative AI?

Mon, 01 Jan 0001 00:00:00 +0000

Use code when the data is structured and the rules are fixed, and use generative AI for unstructured language that never arrives in the same shape, such as…

Does Copilot understand dialects and idioms?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, mostly. Copilot handles major languages and common idioms well, because they appear often in the text it learned from. Regional dialects and rare local…

Why does AI-generated text all sound the same?

Mon, 01 Jan 0001 00:00:00 +0000

Because with no context, AI falls back on the most average wording it knows, so everything comes out alike. Give it your own examples, your house style and…

Has AI search got worse?

Mon, 01 Jan 0001 00:00:00 +0000

No, the problem is mostly the internet itself. There is more AI-generated content and misinformation online than ever, which makes it harder for any search…

Which AI tool is best for research, writing and answering questions?

Mon, 01 Jan 0001 00:00:00 +0000

It depends on the job. As a rule of thumb, Perplexity is strongest for research because it cites its sources, ChatGPT is strong for drafting text, and…

What do you get with paid ChatGPT, Claude or Gemini that the free plan does not give you?

Mon, 01 Jan 0001 00:00:00 +0000

It depends on the chatbot, but mostly you get higher usage limits and extra features. Free plans hit a usage limit and then make you wait for it to reset…

Which AI chatbots have a Projects feature?

Mon, 01 Jan 0001 00:00:00 +0000

Most of the big ones do. ChatGPT, Claude, Gemini, Mistral, Copilot and Grok all let you create projects, which keep related chats, files and instructions…

Is there a limit on how much text I can paste into an AI chatbot?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, and it depends on the tool. Gemini accepts very long text and is close to unlimited for most everyday use, while Claude has a much stricter limit. If…

Is Perplexity good for translation?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, very much, especially with its own Sonar models. Perplexity is an aggregator, so on the Pro plan you can switch between models such as GPT, Claude and…

Is Perplexity Finance any good?

Mon, 01 Jan 0001 00:00:00 +0000

Yes. Perplexity Finance tracks markets, crypto and company financials, with charts, balance sheets and history, and it answers with sources. Open it at…

Is NotebookLM better than ChatGPT for research?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, for research on public documents. NotebookLM, now called Gemini Notebooks, stays within the sources you give it, while an ordinary chatbot tends to…

Can AI replace human translators?

Mon, 01 Jan 0001 00:00:00 +0000

It depends on the type of text. For technical and formal text, most organisations now let AI translate and a human check the result. Artistic or creative…

How can I check an AI translation in a language I do not speak?

Mon, 01 Jan 0001 00:00:00 +0000

Translate it back. Open a new chat, paste the translation and ask for it in English, then compare that with your original. Small synonym changes are normal.…

Can Copilot translate as I type?

Mon, 01 Jan 0001 00:00:00 +0000

Partly. You can write in one language and have Copilot work in another : say so once at the start of the chat, or put it in your custom instructions so it…

Which AI model runs behind a no-code tool like N8N, and who pays for it?

Mon, 01 Jan 0001 00:00:00 +0000

Any model you choose, as long as the no-code tool has access to it. You connect it through an API key, which is separate from your monthly chatbot…

Can you run an AI model locally on your own computer?

Mon, 01 Jan 0001 00:00:00 +0000

Yes. You can download a model and run it on your own computer, cut off from the internet, so nothing you type leaves your machine. Most laptops cannot run…

What computer do I need to run a local AI model?

Mon, 01 Jan 0001 00:00:00 +0000

Check your RAM, or your graphics card memory, first. The model has to sit comfortably under that amount, never right at the limit. A model that fits on your…

Why did Mistral remove agents?

Mon, 01 Jan 0001 00:00:00 +0000

Because AI tools are moving from agents to modular building blocks. An agent is just instructions, knowledge and tools put together, and the chatbot already…

Why can I not find Gems in Gemini?

Mon, 01 Jan 0001 00:00:00 +0000

Because Gems have been deprecated and the feature is no longer available in Gemini. AI tools are moving away from separate custom bots towards skills, so…

How do I share a Claude artifact?

Mon, 01 Jan 0001 00:00:00 +0000

Only on a paid Claude plan, as the free plan no longer has publishing. If you have the feature, you will see a publish or share button on the artifact…

Can I use work mode in the free version of ChatGPT?

Mon, 01 Jan 0001 00:00:00 +0000

No. Work mode is only available on paid ChatGPT plans. On the free plan you can still chat, upload files and use many everyday features, but the longer…

Does AI work mode keep running if I close the window?

Mon, 01 Jan 0001 00:00:00 +0000

No. Close the window and the task stops, then it carries on when you reopen it. Even complex work mode tasks usually run for about 20 to 25 minutes, not…

Does regenerating an answer use up my ChatGPT or Claude limit?

Mon, 01 Jan 0001 00:00:00 +0000

Yes. A regenerated answer is a whole new answer, so it counts against your usage again. In ChatGPT it counts as another message, and in Claude the full…

Can AI write a better prompt for me?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, and it is the preferred way to work. Ask the chatbot to write the prompt and give it as much information as possible: the scope, what to focus on…

What is one-shot prompting?

Mon, 01 Jan 0001 00:00:00 +0000

One-shot prompting means giving the chatbot one example of what you want. Zero-shot is no example and few-shot is several. The example shows the format…

How do I summarise a long report with AI?

Mon, 01 Jan 0001 00:00:00 +0000

Start with a content map. Ask the chatbot to map out the report first, listing its sections and what each one covers, before it summarises anything. It then…

Can I ask AI to add something it missed to a summary?

Mon, 01 Jan 0001 00:00:00 +0000

Absolutely. Highlight or quote the part that is missing, then add a note or a question about it. The chatbot then refers to that exact passage and adds the…

How do I make AI follow my template or house style?

Mon, 01 Jan 0001 00:00:00 +0000

Upload the template or an example document and tell it to follow it. AI does not know your house style, so describe it in detail: fonts, colours, logo…

Can one AI chatbot play several roles or personas?

Mon, 01 Jan 0001 00:00:00 +0000

Yes. A chatbot can switch roles on cue, for example from editor to critic to customer. You are effectively building several characters, so describe each one…

How do I build an AI agent for a multi-step process?

Mon, 01 Jan 0001 00:00:00 +0000

Keep it as one agent so it holds the context across all the steps, and add the steps one at a time, testing each before you move on. Look into…

Why should I tell AI my gender?

Mon, 01 Jan 0001 00:00:00 +0000

It is about grammar, not personality. In gendered languages, AI defaults to the masculine form when it writes as you. Tell it your gender once in your…

Can I tell AI to use only one source?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, and naming the source in your prompt is one of the cheapest quality improvements there is. It narrows where the AI looks, but it does not guarantee the…

Does telling ChatGPT not to hallucinate work?

Mon, 01 Jan 0001 00:00:00 +0000

Partly. It lowers the odds but guarantees nothing, so you still need to check. What the instruction really means is: say you do not know rather than guess…

Should I give AI a word limit?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, always say how long you want the answer. Give a number, such as 250 words, 500 words or one page, depending on where the text is going. Length belongs…

What is a prompt library?

Mon, 01 Jan 0001 00:00:00 +0000

A prompt library is any place where you keep your reusable prompts : a Word document, an Excel sheet or a notebook page all work. Save a prompt once it…

What should I write in custom instructions?

Mon, 01 Jan 0001 00:00:00 +0000

Describe how you work and communicate, and let the AI draft the instructions for you, because it explains things to itself better. In Copilot, a strong…

What is the difference between custom instructions and memory in AI?

Mon, 01 Jan 0001 00:00:00 +0000

Custom instructions hold your stable preferences, such as language, tone and role, and are sent with every message. Memory holds things that change over…

Is there a limit on how many memories AI can save?

Mon, 01 Jan 0001 00:00:00 +0000

It depends on the tool. In paid Copilot you are unlikely to hit a limit on memories, while tools like Claude and Mistral do cap them. Custom instructions…

Why can I not see a memory I just saved?

Mon, 01 Jan 0001 00:00:00 +0000

Sometimes it is a sync delay and the list has not caught up yet, so close it and open it again. Sometimes it is a genuine glitch and the memory was never…

Does Copilot remember my previous chats?

Mon, 01 Jan 0001 00:00:00 +0000

Only if you set it up. You can turn on chat history in Personalisation, but it rarely pulls anything useful out of old chats, so do not rely on it. What…

Can I share my custom instructions with colleagues?

Mon, 01 Jan 0001 00:00:00 +0000

No, custom instructions stay with you and cannot be shared. What you can share is an agent, and only within your own organisation. When someone uses your…

Can I paste text into an AI chat instead of uploading the file?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, it is completely fine, but put the instruction first and the text after it. Pasting works perfectly for plain text such as a transcript or notes. For…

How do I check AI output quickly?

Mon, 01 Jan 0001 00:00:00 +0000

Ask the AI to quote the exact source text under every statement, then use Ctrl+F to find each quote in the original. That turns a full re-read into a quick…

Does AI always give its sources?

Mon, 01 Jan 0001 00:00:00 +0000

No. You get clickable sources when the AI searches the web, but when it answers from your document or from what it learned in training, it shows no source…

Can AI update old documents to reflect new regulations?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, but treat the result as a draft, never a finished version. Ask the AI for a word-for-word list of every change it made, then find each change with…

How accurate are AI meeting summaries?

Mon, 01 Jan 0001 00:00:00 +0000

Not accurate enough to use unchecked. Accents, people talking over each other, poor microphones and connection drops all cause errors. An AI recap saves you…

Should AI meeting minutes be saved as Word or PDF?

Mon, 01 Jan 0001 00:00:00 +0000

It depends, as each format has pros and cons. A Word file lets you open, check and change the minutes yourself afterwards, which matters because AI minutes…

Does Copilot use my own data or outside sources?

Mon, 01 Jan 0001 00:00:00 +0000

It prefers your own data and only goes outside when it has to. In Excel, for example, if it can work out a figure from your columns, it builds a formula. If…

Why does my Copilot notebook show fewer references than I uploaded?

Mon, 01 Jan 0001 00:00:00 +0000

Because it is still loading. The notebook only counts the references it has finished indexing, so wait until everything has loaded and the count catches up.…

How do I stop ChatGPT from using my data for training?

Mon, 01 Jan 0001 00:00:00 +0000

In ChatGPT, go to Settings, then Data controls, and switch off Improve the model for everyone. The setting is backed by the provider’s terms and conditions…

Does Microsoft Copilot learn from my data?

Mon, 01 Jan 0001 00:00:00 +0000

Not with a work account. For business and enterprise users, training on your data is switched off by design, and Copilot only keeps the context of the…

Are enterprise AI tools safer than free chatbots?

Mon, 01 Jan 0001 00:00:00 +0000

Yes. Enterprise tools are built with security in mind. Free and personal versions of ChatGPT, Copilot, Claude and Mistral can train on your chats by default…

Is Copilot on the web safe for work data?

Mon, 01 Jan 0001 00:00:00 +0000

It depends on which account you sign in with. With a personal account, treat Copilot as a public third-party tool. With your work credentials, it runs…

Is it safe to connect ChatGPT to my Google account?

Mon, 01 Jan 0001 00:00:00 +0000

It is about as safe as the Google account itself. Connecting through an official connector does not change the security of your Google data, and both…

Can I use AI to create presentation slides?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, AI presentation tools are fine for building a draft deck from public information. Let the tool create the structure and content from public material…

Can Copilot fill in a Word template?

Mon, 01 Jan 0001 00:00:00 +0000

Yes. With a Microsoft 365 Copilot licence, open the template in Word, reference your source document in the Copilot side panel and ask it to populate the…

Can Copilot use my company template in PowerPoint?

Mon, 01 Jan 0001 00:00:00 +0000

Yes. Copilot in PowerPoint asks whether you want your organisation’s style and builds the deck on your template. It is getting close, but layouts, logos and…

Can Copilot create a PowerPoint file?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, Copilot creates an actual presentation file you can save, just as it does with Word documents. Asking from the chat window gives a weaker result than…

Can Copilot write speaking points from my documents?

Mon, 01 Jan 0001 00:00:00 +0000

Yes. In Word, reference the files in the Copilot side panel and it drafts straight into the open document. It can combine several sources, for example four…

Can Copilot change the font in Word?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, directly in Word. Ask in the Copilot pane inside Word, with the document open in edit mode, and it changes the formatting there. If you ask from…

Can Copilot write VBA macros in Excel?

Mon, 01 Jan 0001 00:00:00 +0000

Partly. Copilot cannot create or run macros inside your workbook, but it can write the VBA code for you in the chat. You then paste that code into the VBA…

How do I analyse a large Excel spreadsheet with AI?

Mon, 01 Jan 0001 00:00:00 +0000

First ask: could this be a formula? If so, ask the AI to write the formula, and it runs over 40,000 rows instantly. Only split the data into chunks when…

Can Copilot build a growing Excel database from reports?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, with agents in Excel. The workbook becomes the database, with one sheet holding all the rows and a sheet called.rules holding the instructions on which…

Can Copilot use prompts saved in an Excel file?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, with a little setup. Either write in your custom instructions that your prompt library lives in that Excel file, or type / in the chat and bring the…

Why can I not see Work IQ in Copilot?

Mon, 01 Jan 0001 00:00:00 +0000

There are several possible reasons. Your organisation may have switched it off, you may be signed in with a personal account instead of your work one, or…

What is the Copilot sidebar in Word, Excel and PowerPoint online?

Mon, 01 Jan 0001 00:00:00 +0000

It is Copilot sitting beside your document in the online app. With a Microsoft 365 Copilot licence it has full access to the app and can work on the open…

How do I open Copilot in the Edge sidebar?

Mon, 01 Jan 0001 00:00:00 +0000

Open the Microsoft Edge browser and click the Copilot icon in the top right corner, just under the close button. The side panel opens and can read the page…

How do I get Copilot in Outlook?

Mon, 01 Jan 0001 00:00:00 +0000

Use the new Outlook, because classic Outlook does not have Copilot. The browser version is always the new Outlook, so open it there if you are unsure. Your…

Where are Copilot draft instructions in Outlook?

Mon, 01 Jan 0001 00:00:00 +0000

In the new Outlook, open Settings, scroll to Copilot at the bottom and choose draft instructions. They are not in classic Outlook, so open Outlook in the…

Can Copilot auto-accept meeting invitations?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, for invitations from a specific sender. The rule has to name an individual email address, not a team or group. Create it in the Copilot side panel in…

Can Copilot create calendar events?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, any Copilot chat can create calendar events, not only the one inside Outlook, because the feature is tied to your profile rather than the window you…

Can Copilot make a priority list from my emails and Teams messages?

Mon, 01 Jan 0001 00:00:00 +0000

Yes. With Work IQ, one prompt reaches Outlook and Teams together, so Copilot can build a single priority list from both. Commitments made only in a Teams…

Can Copilot summarise a Teams channel?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, but not from inside the channel. There is no Copilot panel within a team or channel, but the main Copilot chat can reach your channels, so ask it there…

Can Copilot transcribe a recording?

Mon, 01 Jan 0001 00:00:00 +0000

No. Turning an existing video or audio file into text is a separate capability that some tools have, but Copilot does not. For Teams meetings, transcription…

Can I use Copilot in Power BI?

Mon, 01 Jan 0001 00:00:00 +0000

Only with the right licence. Copilot in Power BI needs its own licensing, on top of a standard Microsoft 365 Copilot licence, so most organisations do not…

Can I schedule prompts in Copilot?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, with the full Microsoft 365 Copilot licence. Scheduled prompts are not on basic Copilot Chat. Each scheduled prompt is tied to the chat it was created…

Do Copilot tasks show up in Microsoft To Do?

Mon, 01 Jan 0001 00:00:00 +0000

No. Copilot tasks live inside Copilot only, not in To Do or your Microsoft task list. The feature is narrower than its name suggests and is not a task…

What does a Copilot connector do?

Mon, 01 Jan 0001 00:00:00 +0000

A connector links Copilot to an external service, such as Gmail, so your chat or an agent can pull data out of it or push data in. Think of connectors as…

Do free AI plans have connectors?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, connectors are now available almost everywhere, free plans included. Before you rely on one, open the connector’s list of functions, because it can…

Why can I not attach a file in Copilot?

Mon, 01 Jan 0001 00:00:00 +0000

Usually because of where the file came from. Files shared from another organisation often refuse to attach. Save the file to your own OneDrive and attach it…

Can Copilot read files on my OneDrive or network drive?

Mon, 01 Jan 0001 00:00:00 +0000

Usually yes for OneDrive and SharePoint, with Work IQ on a full Microsoft 365 Copilot licence, but always test it, because it varies between organisations.…

Do the settings in the Copilot Chat menu apply only to that chat?

Mon, 01 Jan 0001 00:00:00 +0000

No. Settings in the three dots at the top of Copilot Chat open the same global settings as the menu at the bottom of the screen. Any change you make there…

Can I tell Copilot how to name my chats and Pages?

Mon, 01 Jan 0001 00:00:00 +0000

Chats yes, Pages no. Put a naming rule in your custom instructions or save it as a memory, and new chats then follow it in your chat history. Pages are…

What is the Library in Copilot?

Mon, 01 Jan 0001 00:00:00 +0000

The Library, in Copilot’s left-hand bar, is where Copilot stores what it creates : your Pages, canvases, generated images and other creations. It is…

Can my colleagues or IT see my Microsoft Copilot chats?

Mon, 01 Jan 0001 00:00:00 +0000

Your colleagues cannot see your Copilot chats. Microsoft 365 Copilot only works inside your own permissions, so nobody can ask it about your mail or files.…

Does Microsoft Copilot warn me if I paste personal data?

Mon, 01 Jan 0001 00:00:00 +0000

Not reliably, so do not depend on it. Some organisations set up data loss prevention policies that can block or flag sensitive information, but there is no…

Can I refuse to be recorded or transcribed in a Teams meeting?

Mon, 01 Jan 0001 00:00:00 +0000

Only by leaving the meeting. When the organiser starts recording or transcription, Teams shows a consent message. You can accept and stay, or decline and be…

Can I make Copilot forget sensitive information?

Mon, 01 Jan 0001 00:00:00 +0000

Not cleanly. You can delete chats and saved memories, but you cannot make Copilot forget one item from a meeting transcript or a document it has already…

What is a Microsoft 365 tenant?

Mon, 01 Jan 0001 00:00:00 +0000

A Microsoft 365 tenant is your organisation’s own private space in the Microsoft cloud. Your email, Teams, files and Microsoft 365 Copilot all run inside…

Is Copilot chat-only mode safer for sensitive documents?

Mon, 01 Jan 0001 00:00:00 +0000

No, the mode makes no difference. Whether you use chat only or agent mode, Copilot reads the document once you give it access. The real decision is whether…

What is the difference between a Copilot notebook and an agent?

Mon, 01 Jan 0001 00:00:00 +0000

Very little: notebooks and agents are very similar, and both can still reach everything your Copilot can. The real question is how you want to work. A…

How do I create a notebook in Copilot?

Mon, 01 Jan 0001 00:00:00 +0000

In Copilot Chat, open Notebooks in the left-hand bar and choose to create a new one. Give it any name and press create. You can skip adding references and…

Can I change a Copilot notebook's instructions?

Mon, 01 Jan 0001 00:00:00 +0000

Yes. Open the notebook and rewrite its instructions yourself whenever you want. You do not need a new notebook, and everything else stays as it is. Save the…

Can I add website links to a Copilot notebook?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, notebook references now accept links to websites as well as files. That is useful for anything online that changes, such as academic or legal material…

Can a Copilot notebook reference a recurring meeting?

Mon, 01 Jan 0001 00:00:00 +0000

No, a reference points at one specific past meeting, even in a recurring series. The workaround is to write in the notebook’s custom instructions that it…

How do I share a Copilot notebook or agent?

Mon, 01 Jan 0001 00:00:00 +0000

Both share in one click. A notebook has a share button at the top, and an agent shares from its three dots menu. You can only share with people inside your…

How can I get AI to work with lots of PDFs at once?

Mon, 01 Jan 0001 00:00:00 +0000

Stop uploading and start pointing. A chat caps uploads because it recalculates everything on every message, while a Copilot notebook processes documents…

Can a Copilot Page work only from a set of documents?

Mon, 01 Jan 0001 00:00:00 +0000

No, Pages are for working on a document with Copilot, not for holding sources. To ground Copilot in a fixed set of documents, build an agent, which you can…

Can AI connect two apps automatically?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, but you often do not need generative AI for it. For personal apps, no-code tools like Zapier, Make or N8N connect two apps without code, and at work…

Can I automate payment reminders with AI?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, but do it without generative AI. Use an automation tool such as Power Automate connected to your email with if-then logic, so there is no risk of…

Can I build an always-listening AI assistant?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, but it is a build project, not a setting. You need something always running, such as a mini PC or cloud server, that records continuously and keeps…

Can Copilot automate searching for data and emailing people for it?

Mon, 01 Jan 0001 00:00:00 +0000

Partly, and it is a good candidate for an agent. The task splits into a search step and an email step. Until you can build an agent, a notebook with the…

Can I use AI-generated images for work?

Mon, 01 Jan 0001 00:00:00 +0000

Yes, for internal use : testing ideas, drafts and internal material are fine. Do not use AI images in anything public-facing or customer-facing, because you…

How are deepfakes made?

Mon, 01 Jan 0001 00:00:00 +0000

It is not a difficult process, which is what makes deepfakes worrying. Generative AI needs enough photos of a person to recreate their face convincingly…

Can AI choose the best job candidate from CVs?

Mon, 01 Jan 0001 00:00:00 +0000

No. AI can filter out unqualified applicants, but it should never make the final pick. Beyond your stated criteria, it invents its own from its training…

What rules apply to using generative AI at work in the EU?

Mon, 01 Jan 0001 00:00:00 +0000

The main framework is the EU AI Act, with GDPR covering any personal data you put into AI tools. Many organisations add their own rules on top, especially…

EU AI Act vs GDPR

Mon, 12 Oct 2026 07:00:00 +0200

The EU AI Act and GDPR are not rivals, and a business does not choose between them. GDPR protects personal data and applies whenever you handle information about an identifiable person. The EU AI Act regulates AI systems and applies according to what an AI system is used for. A business that uses AI on information about customers or staff is covered by both, and most small businesses are.

This comparison explains what each law covers, how they differ and where they overlap. It also covers whether the AI Act applies to small businesses, what the fines look like, what changed with the delay to the deadlines, and what to do first. It is a plain-English guide and not legal advice.

ChatGPT for Small Businesses

Mon, 12 Oct 2026 06:00:00 +0200

A small business gets the most from ChatGPT by using it for a handful of repeatable writing and thinking tasks, on a business account, with a clear rule about what may be pasted into it. Most owners do the opposite. They try it once on something hard, get a mediocre answer, and write it off, or they let every employee use a personal login and never find out what went into it.

Claude Sonnet 5.5 vs Opus 5.5

Fri, 09 Oct 2026 09:00:00 +0200

Anthropic released Claude Opus 5.5 on 22 September 2026 and Claude Sonnet 5.5 on 28 September 2026. They are the first two models in the Claude 5.5 family, and Haiku 5.5, the smaller sibling, is listed in Anthropic’s documentation as well. This comparison covers what the two models are, what Anthropic claims, what independent testers have found, and which one a small business should try first.

The short version: for most business work, Sonnet 5.5 is the model to start with. Opus 5.5 is the one to reach for when a task is hard, long or open-ended and Sonnet is not getting it right.

Customer Data and AI Tools: What is Safe to paste?

Fri, 09 Oct 2026 06:00:00 +0200

Whether customer data is safe to paste into an AI tool depends on three things: whether the text can identify a person, which account you are using, and what that account’s contract says happens to what you type. Most advice stops at “never paste customer data”, and staff ignore it within a week because it blocks the tasks that make the tools worth using.

This article gives a rule that holds up under real work. It explains where a pasted prompt actually goes, offers a three-tier test you can apply in seconds, shows how to strip personal details without ruining the task, and finishes with a one-page rule your team can follow.

Mistral Large 4 review: Is it Right for your Business?

Thu, 08 Oct 2026 09:30:00 +0200

Mistral AI released Mistral Large 4 on 6 October 2026, two days before this review. It is the French company’s first new model since May, it is nicknamed “Le Chonk”, and it comes with a promise that matters to a lot of European businesses: the weights will be published for anyone to download. Those weights are not out yet, and most of the benchmark numbers come from Mistral itself. This review covers what the model is, what has been confirmed, what is still disputed, and whether it is right for your business today.

Which AI tasks should a Small Business start with first?

Thu, 08 Oct 2026 06:00:00 +0200

The best first AI task for a small business is not the most impressive one. It is the one that happens often, has an answer you can check in under a minute, and does no damage if the first draft is wrong. Most businesses that stall with AI started at the other end, with something visible, customer-facing or judgement-heavy, and spent the first month finding out why that was a mistake.

ChatGPT Enterprise essentials

Thu, 08 Oct 2026 00:00:00 +0200

A practical ChatGPT Enterprise course for teams who use it every day.

Is your AI tool actually saving time? How to find out

Wed, 07 Oct 2026 09:00:00 +0200

Most teams believe their AI tool is saving them time, and very few have measured it. A feeling of speed is not a result, and the gap between the two is where money, effort and goodwill quietly leak away.

This article explains why that gap exists, where the time goes when an AI tool is introduced, and a simple one-task test any team can run to find out whether the tool is earning its place. It ends with a decision rule, so the answer leads to a clear next step rather than another meeting.

GPT-6 Astra Review: Is It Worth the Hype?

Wed, 07 Oct 2026 08:00:00 +0200

OpenAI launched GPT-6 Astra on 3 September 2026 and called it the start of the “AGI era”. A month on, the launch claims have been checked against what independent testers actually found, and the picture is more interesting than either the hype or the backlash. This review covers what ChatGPT’s new model is, what it is good at, where it falls short, what it costs, and whether it is worth switching on.

Does your brand show up when AI talks about you?

Tue, 06 Oct 2026 08:00:00 +0200

A growing share of the people who might hire you now ask an AI assistant about you before they ever type your name into a search box. What the assistant says is the first impression, and in most cases the business has never seen it. The answer may name you correctly, describe someone else’s services as yours, repeat a detail you changed two years ago, or leave you out of the list altogether.

Claude vs ChatGPT: Which fits your business best?

Mon, 05 Oct 2026 08:00:00 +0200

Claude and ChatGPT are close enough on what they can do that choosing between them rarely turns on how well either one writes. It turns on two practical questions: where a business’s data is allowed to sit, and what an administrator can switch on, restrict and audit once forty people are using the tool. On the first, the two providers give different answers, and on a European business’s compliance file that difference can matter more than any feature.

How to check AI output before it goes to a customer

Mon, 05 Oct 2026 06:30:00 +0200

AI text should never reach a customer on the strength of how it sounds. It reads fluently when it is right and just as fluently when it is wrong, so the only reliable test is a check against something the AI did not write: the source document, the account record, the policy.

This article sets out a way to do that check. It covers where in a process the check belongs, what a reviewer should look at and in what order, how to decide how much checking each task deserves, and how a small team can run it without a quality department.

How much does an AI workflow actually cost to run?

Sat, 03 Oct 2026 09:00:00 +0200

The AI model is the smallest line in what an AI workflow costs to run. The larger lines are the people who check its output, the upkeep that keeps it accurate, and the repairs needed when the systems around it change. Anyone who prices a workflow by the model alone will under-budget it.

This article breaks the running cost of an AI workflow into five parts, explains what pushes each one up or down, and ends with the questions to ask before a budget is agreed. It deliberately gives no price list. The honest answer to “how much” depends on one process, one volume and one level of risk, and a general figure would mislead more than it informed.

SEO vs GEO: What changes and what doesn't

Fri, 02 Oct 2026 10:00:00 +0200

SEO and GEO are mostly the same work with a different finish line. Both reward pages that can be crawled, that say something original and that come from a source people have reason to trust. What differs is what you are trying to win: a position in a list of links, or a place inside an answer that may never send anyone to your site.

This review sets out what each discipline is, what Google itself says about the overlap, where the two genuinely split, what the evidence shows about how AI answers choose sources, and which one a business should put first.

How to tell a real AI workflow from a chatbot in disguise

Fri, 02 Oct 2026 09:00:00 +0200

A real AI workflow owns a piece of a business process from the moment something triggers it to the moment a result lands in the system that needs it. A chatbot with extra steps owns a conversation, and leaves a person to carry the result everywhere else. The label on the product tells you almost nothing about which one you are looking at.

This article sets out the difference in plain terms, explains why the market blurs it, and gives you five tests you can run in any demo or internal build review to tell the two apart before money or trust is committed.

RAG vs fine-tuning for business: Which fits better?

Wed, 30 Sep 2026 07:00:00 +0200

RAG and fine-tuning are not two versions of the same thing, and choosing between them as if they were is the most common mistake in this area. RAG gives an AI access to your documents at the moment it answers. Fine-tuning changes how the AI behaves. One solves a knowledge problem, the other a behaviour problem, and most businesses have the first.

This review sets out what each one does, where each fails, how they differ on data protection and cost, and a way of deciding which one a given piece of work needs, with a plain answer for a small business at the end.

What happens when nobody owns the AI you've rolled out

Wed, 30 Sep 2026 06:00:00 +0200

An AI tool that nobody owns does not fail on the day it goes live. It fails months later and quietly, when its outputs drift, its access widens, its written rules go stale and the person who set it up has moved on. Rolling out AI is a project with an end date. Owning it is a job with none, and most businesses only plan for the first.

This article explains what happens in the gap between the two, why that gap is so common, and how a small business can close it in about thirty days by naming one accountable person for every AI tool in use.

Copilot Chat vs Microsoft 365 Copilot: Which does your business need?

Tue, 29 Sep 2026 09:00:00 +0200

Copilot Chat and Microsoft 365 Copilot sound like one product with two names, and Microsoft has renamed both more than once. They are not the same thing. Copilot Chat is the baseline chat experience that comes with eligible Microsoft 365 licences. Microsoft 365 Copilot is the add-on that reaches into a business’s own emails, files and meetings. Which one a team needs depends on whether its work starts from the web and a few supplied documents, or from everything already stored in Microsoft 365.

Why banning AI at work backfires, and what to do

Tue, 29 Sep 2026 09:00:00 +0200

Banning AI tools at work does not stop staff using them. It only stops the business seeing it. Most small businesses have not banned anything. They have never said what is allowed, and their staff have answered the question themselves.

This article covers what recent surveys show about how people use AI where the rules are missing, why a ban makes the situation harder to manage, what to put in its place, and the cases where a ban is still the right call. It deals with behaviour and the daily fix. For inventory, risk classification and regulation, read our article on AI governance for small and mid-sized businesses.

Automating a task vs automating a decision

Mon, 28 Sep 2026 09:00:00 +0200

A task automated well saves time. A decision automated without being scoped for it produces a result nobody signed off on, and the two get confused constantly, because they usually sit inside the same workflow.

This article sets out why that confusion happens, walks through a four-level test that sorts a piece of work onto the right side of the line, and looks at what the accuracy numbers actually say about where AI supports a decision well and where it does not.

No-code automation vs a custom API build

Mon, 28 Sep 2026 09:00:00 +0200

A no-code automation platform and a custom build on a vendor’s own API solve the same problem from opposite directions: one wires up a workflow from pre-built connectors in a visual builder, the other writes directly against the API and owns every line of the result. Picking between them on which looks more modern gets the decision backwards. What actually decides it is how much volume runs through the workflow and how often the process underneath it changes.

How to brief an AI tool like you'd brief a new hire

Sun, 27 Sep 2026 09:00:00 +0200

Bad AI output is rarely a wording problem. It is a missing-context problem, and the fix looks exactly like the one you would reach for with a new hire: brief it, don’t just instruct it.

This article sets out why that new-hire comparison holds up under the numbers, what a proper brief actually contains, how to build one section at a time, and why a team that treats this as a habit rather than a wording trick keeps getting the benefit after the tool underneath has changed twice.

What an AI Audit actually checks

Sat, 26 Sep 2026 09:00:00 +0200

An AI audit is not a scan of your servers for security holes. For a small or mid-sized business, done properly, it is a review of how work actually gets done, and a genuine one is willing to conclude that AI is not what the business needs yet.

That split matters because most of what gets published on this topic is written for a different reader entirely: enterprise pieces that frame an audit as model security, data governance at scale, and regulatory certification. An SME running a handful of core processes does not need that review. It needs a plainer one, aimed at five things: data, tools, workflows, people and risk.

Copilot vs Google Workspace AI: Which fits your stack?

Fri, 25 Sep 2026 09:00:00 +0200

Most comparisons between Microsoft Copilot and Google’s Workspace AI treat it as a contest between two assistants. For a business that already runs its day on one of the two stacks, it is not that kind of decision at all: it is whether to add Copilot to a Microsoft 365 licence already in place, or lean further into a Google Workspace subscription already paying for Gemini in part. Which ecosystem is already in use decides more of the outcome than either assistant’s raw capability does.

Why ranking on Google isn't enough anymore

Fri, 25 Sep 2026 09:00:00 +0200

Page one used to be the finish line. For a while, Google’s own AI Overview kept that promise better than anything else in AI search: in 2025, three out of four of its citations still came from a page already sitting in the top 10. A year later, that number is 38%. For ChatGPT, Gemini and Copilot, ranking on Google barely registered even before the AI Overview started slipping, at 12% on average.

Gemini vs ChatGPT: Which fits your business?

Thu, 24 Sep 2026 09:30:00 +0200

Gemini and ChatGPT get compared as if picking one settles the question. It does not, because they are not competing on the same axis. Gemini’s whole design is to sit inside Google Workspace, answering from documents and messages a user already has open. ChatGPT is a separate destination, reached directly or through the API, with no Workspace-style grounding built in by default. That difference decides more of the real-world outcome than either model’s raw capability does, and it is the one most comparisons skip past to argue about benchmarks instead.

How AI Overviews are changing what counts as SEO

Thu, 24 Sep 2026 09:00:00 +0200

For twenty years, ranking first meant a click. That link between position and traffic is the thing AI Overviews are breaking. Google now answers a growing share of searches inside the results page itself, before a searcher ever reaches a list of blue links, and a page that used to earn a visit by ranking well can now lose that visit to a summary built from several pages at once, including, sometimes, its own.

AI governance for small and mid-sized businesses

Wed, 23 Sep 2026 09:00:00 +0200

AI governance at a small or mid-sized organisation fails for a specific, avoidable reason: the policy gets written before anyone checks what staff are actually using. 68% of small businesses now use AI in some part of their operation, and 77% of them run it with no written policy at all, which means most governance documents, when they finally get written, are built against a guess about usage rather than a record of it. A document built on a guess does not survive contact with the shadow AI already running underneath it.

Cloud AI vs on-premise AI: Which fits your business?

Wed, 23 Sep 2026 09:00:00 +0200

Cloud AI and on-premise AI answer the same question with different trade-offs attached: where the data sits, who maintains the infrastructure underneath the model, and how the cost shows up on a balance sheet. Choosing between them by which one sounds more secure, or which one is cheaper on paper, usually misses the workload-specific detail that actually decides it.

This review sets out what each deployment model actually requires, where data control and compliance obligations really sit, what each one costs beyond the number on the invoice or the hardware order, and a way of deciding which fits a given workload rather than a business in the abstract.

Off-the-shelf AI vs custom AI: Which fits your business?

Tue, 22 Sep 2026 09:00:00 +0200

An off-the-shelf AI tool and a custom-built workflow answer different questions, and choosing between them on price alone answers neither. Framed as a straight build vs buy decision, the right choice depends on how standard the process is, how long the tool needs to keep working, and what happens when it meets the exception nobody wrote down.

This review sets out what each option actually is, what each costs once the subscription invoice is not the only figure counted, and gives a decision framework for telling which one a given process needs, before either gets bought or built.

AI Training for HR teams: What should it cover?

Tue, 22 Sep 2026 08:29:13 +0200

Most AI training built for HR teams teaches the tools and stops there, leaving out the two subjects that actually cause damage when they are missing: bias in AI-assisted decisions, and the compliance obligations specific to HR data.

This piece sets out what the evidence says a properly scoped programme has to include alongside tool mechanics, and why treating bias and compliance as an afterthought is the more expensive choice for a team already using AI anywhere in recruitment, screening or case management. It also covers a third pressure most curricula miss entirely: candidates are now using AI to write applications, and HR is expected to handle the volume that produces without any training in how.

What predicts whether an AI project reaches production

Fri, 18 Sep 2026 05:00:00 +0200

A structured readiness assessment before launch correlates with a 45% higher success rate on an organisation’s first AI production deployment. That is not a marginal edge, it is close to half again as many projects actually reaching production.

This article sets out what the evidence says about why that gap exists, the specific factors that separate AI projects that reach production from ones that stall, and what an organisation can do with that information before committing budget to the next initiative.

Core AI courses vs bespoke training: Which fits your team?

Wed, 16 Sep 2026 07:00:00 +0200

Six sessions run to a fixed shape. Everything else is scoped in a conversation and built around whatever an organisation actually runs on. That is the real difference between core AI courses and bespoke / in-house training, and it decides more about which one fits a given team than price or subject matter does.

Key takeaways

Core AI courses are six fixed sessions, from a general foundation through to one-to-one work, run to a published outline.
Bespoke programmes have no fixed outline. Scope is decided in conversation and built from the organisation’s own documents, systems and vocabulary.
Bespoke work follows a five-step pattern: a no-commitment discovery call, an AI audit if warranted, automation and agent implementation, training and ongoing support, and, where it is asked for, white-label delivery on top of those three services.
Every course in the catalogue publishes the same group rate, and bespoke work is priced through the discovery call.
Both formats build EU AI Act and GDPR content into the session itself, not as an add-on.

What a Core AI Course actually is

A core AI course is the fixed end of the catalogue: six sessions, each with a published outline, running from Generative Artificial Intelligence: The Basics & Beyond through function-specific sessions for HR and admin teams, into agents, and finishing at 1-2-1 Personal AI Training for a single senior person with no syllabus at all. A core AI course is the entry point for a team that knows roughly what subject it needs covered and wants a proven session rather than a discovery call first.

ChatGPT vs Copilot: Which fits your Business?

Wed, 16 Sep 2026 06:00:00 +0200

Copilot and ChatGPT get compared as if they are two answers to the same question. They are not. Copilot’s whole design is to sit inside the tools staff already have open (Word, Excel, Outlook, Teams) and answer using content those staff already have permission to see. ChatGPT is a separate destination, reached directly or built into something else through the API. That difference decides more of the real-world outcome than either provider’s raw capability does.

Local LLM vs Claude: Which fits your business?

Tue, 15 Sep 2026 10:00:00 +0200

Self-hosting an open-weight model and calling a hosted service like Claude are not two versions of the same decision. They solve different problems, and confusing “which is more compliant” with “which is more capable” is where this choice usually goes wrong.

Key takeaways

Self-hosted models keep processing on infrastructure the organisation controls directly. Claude runs as a service on Anthropic’s infrastructure, under whichever agreement the account sits inside.
Anthropic’s default consumer policy allows inputs to train future models unless a user opts out, but Business and Enterprise accounts sit outside that default policy under a separate agreement.
The EU AI Act’s obligations attach to the system and its risk classification, not to where it happens to run. Moving a workload onto local infrastructure does not exempt it from the Act.
A local deployment trades ongoing infrastructure and ML-ops effort for direct control. A hosted model trades that control for capability and speed of deployment.
The right choice depends on what is actually being processed and who is accountable for it, not on a blanket assumption that one option is automatically the compliant one.

What “Local” actually means

A self-hosted deployment runs an open-weight model on infrastructure the organisation provisions itself: on premises, or in a private cloud environment it controls. Nothing sent to the model leaves that environment. That is the whole appeal, and it comes with the whole cost: GPU hardware sized to the model, plus the ongoing work of patching, scaling and monitoring it. It is a capability an organisation builds and keeps, not a subscription it switches on.

What makes AI Training actually stick

Tue, 15 Sep 2026 09:00:00 +0200

Formal AI training produces a measurably faster and stronger return than letting staff teach themselves, and the factors that make a programme work are well understood rather than guesswork. Most organisations still default to letting individual staff work AI out on their own time, treating training as a cost to defer rather than a return to capture, and the numbers below are a direct answer to why that default is the more expensive choice.

What a well-scoped AI workflow actually delivers

Tue, 15 Sep 2026 07:00:00 +0200

A single, properly scoped AI workflow delivers a measured, specific return, not a vague productivity story. The confusion in most reporting on this comes from lumping that result in with broad, unscoped AI rollouts, which behave completely differently.

This article sets out what the return actually looks like when a workflow is well-scoped and fully integrated, where the biggest gains have already been measured, and what separates that result from a pilot that never pays for itself.

What actually gets content cited in AI-generated answers

Tue, 15 Sep 2026 06:00:00 +0200

A peer-reviewed study tested nine specific content techniques against AI-generated answers, and three of them produced large, consistently measurable gains in how often that content got cited. The result is one of the few genuinely evidence-based answers to a question most businesses are currently guessing at.

This article sets out what that study actually found, which techniques matter most, why smaller and lower-ranked sites often gain more than established ones, and how this connects to the SEO work most organisations are already doing.

How to brief a team on AI before you train them

Mon, 14 Sep 2026 09:00:00 +0200

People arrive at AI training with nothing to try it on, and that is a decision somebody made by not making it. Skip the briefing and a training day defaults to generic examples nobody in the room actually needed, which is the single biggest reason a training budget produces enthusiasm on the day and nothing measurable a month later, which is how AI adoption stalls after a good first session.

AI Training in numbers

Tue, 08 Sep 2026 00:00:00 +0200

Practical AI training backed by experience across European institutions, agencies and businesses.

Bespoke / in-house training

Tue, 08 Sep 2026 00:00:00 +0200

In-house programmes built from your own processes and your own documents, scoped in a conversation rather than picked off a list.

Core AI Training courses

Tue, 08 Sep 2026 00:00:00 +0200

Practical training in Generative AI, Microsoft Copilot and AI leadership, alongside individual sessions tailored to your work.

Get an audit

Tue, 08 Sep 2026 00:00:00 +0200

Every audit starts with a discovery call. That is the only step to take from this page.

How we audit

Tue, 08 Sep 2026 00:00:00 +0200

The AI audit methodology in five steps, from mapping your processes to building and scaling what works, with what happens at each one and what it produces.

AI agents & personalisation

Fri, 31 Jul 2026 00:00:00 +0200

The step past chat: turning the tasks you repeat into scheduled prompts and agents, personalising the tool to your role, then building small working agents.

AI essentials for human resources

Sat, 11 Jul 2026 00:00:00 +0200

Built for HR teams and stands on its own, with seven use cases run end to end across recruitment, staff queries, communication and development.

AI essentials for admin & document workflows

Thu, 09 Jul 2026 00:00:00 +0200

The opening session of a bespoke series: the tasks staff themselves named in a feedback form, each taken apart on screen with the realistic options for it.

1-2-1 personal AI Training

Sat, 20 Jun 2026 00:00:00 +0200

For senior people who have no time to sit through a course. It will not save them typing, it catches the things they forgot they agreed to.

Generative artificial intelligence: The basics & beyond (Gen 1)

Tue, 26 May 2026 00:00:00 +0200

A hands-on introduction to Generative AI and Large Language Models, covering chatbots, prompt engineering, and real-world applications.

Artificial intelligence: The art of prompting

Tue, 12 May 2026 00:00:00 +0200

Sits between Generative AI Workshop 1 and Workshop 2, and works on its own. For staff who have the basics and now want the one skill the rest depends on.

Using Copilot Chat

Wed, 08 Apr 2026 00:00:00 +0200

For organisations whose licence covers Copilot Chat only, with no Office integration and no agents. Works as a follow-on from Copilot Essentials, or on its own.

AI prompting for editors & authors

Fri, 27 Mar 2026 00:00:00 +0100

For writing and editorial teams who produce published, reviewed and style-governed documents.

AI with Coffee

Thu, 19 Feb 2026 00:00:00 +0100

A broadcast, not a workshop: cameras off, sit back and watch, questions welcome in the chat.

AI hackathon and practical workshop

Tue, 17 Feb 2026 00:00:00 +0100

Not a taught session: every participant builds their own use case, on their own work, with a trainer in the room.

Ask the trainer

Tue, 20 Jan 2026 00:00:00 +0100

The open door that runs alongside a course: nobody presents, people bring whatever they are stuck on.

AI & responsible & compliant use

Fri, 16 Jan 2026 00:00:00 +0100

The mandatory all staff briefing: what AI is, what it is for, and the rules for using it at work.

Generative artificial intelligence: Advanced tools & future trends (Gen 2)

Wed, 17 Dec 2025 00:00:00 +0100

The next step after Gen AI 1. Goes deeper into building AI agents and real use cases across different areas of work. For intermediate and advanced users.

Advanced AI in Excel & databases

Mon, 20 Oct 2025 00:00:00 +0200

For teams whose work lives in spreadsheets: messy documents turned into structured data, then into analysis, dashboards, and a database an agent can query.

Copilot in practice: Advanced workshops

Tue, 09 Sep 2025 00:00:00 +0200

For staff who already have the Copilot basics: an application-by-application deep dive, each part standing alone so people attend only what they need.

AI agents in action: Practical use with Microsoft Copilot

Mon, 18 Aug 2025 00:00:00 +0200

Building Copilot agents end to end: a chat-based agent on the first day, then a Copilot Studio agent with its own knowledge base, topics and escalation.

Real use cases & building your own agents

Tue, 05 Aug 2025 00:00:00 +0200

Built around one team’s own documents and problems, using their real work rather than examples.

Masterclass AI for leaders and managers: Vision, impact & strategy

Mon, 07 Jul 2025 00:00:00 +0200

For leaders and managers taking their teams into AI: what it changes in the work, how to prepare people for training, and how to lead the change once it starts.

Mistral Le Chat workshop: From chatbot to personalised AI agents

Sun, 22 Jun 2025 00:00:00 +0200

Mistral Le Chat in practice: safe use, prompting, personalisation, projects, libraries, agents and connectors. For staff who already have the basics.

AI academy workshops

Tue, 29 Apr 2025 00:00:00 +0200

Weekend and evening workshops, online or in person, for students, undergraduates, graduates, interns and apprentices.

Copilot essentials: Unlocking productivity with Microsoft 365 Copilot

Fri, 14 Mar 2025 00:00:00 +0100

Microsoft 365 Copilot across your daily applications: which of the three AI tool levels fits your data, and reusable templates for recurring work.

Smart Industries Conference on 2-3rd October 2019 in Žilina

Thu, 03 Oct 2019 11:28:49 +0200

CEIT technological company and TREND weekly magazine hosted the Smart Industries Conference on 2-3rd October 2019 in Žilina.

Manufacturing & innovation at CEIT a.s – Business Breakfast Showcase

Sun, 30 Jun 2019 12:52:08 +0200

A special breakfast event at CEIT, a.s. in Zilina, Slovakia on Friday 14th June, hosted by The Voice of Business.

Manufacturing Suppliers Meeting, JLR Business part – Nitra, Slovakia

Wed, 12 Jun 2019 12:55:52 +0200

The Voice of Slovak Business were delighted to attend the second meeting of the DC1/DC2 Jaguar Land Rover business park in Nitra, Slovakia this week.

Automotive Supply Chain Roadshow visits Coventry – November 22nd 2018

Thu, 22 Nov 2018 20:00:46 +0100

The Voice of Automotive Business held the latest Automotive Supply Chain Roadshow in Coventry & Warwickshire.

The Voice of Irish Business – Central & Eastern European Roadshow in Dublin, Ireland 27th September 2018 –

Sat, 29 Sep 2018 12:13:28 +0200

The Voice of Irish Business held an extremely successful and informative roadshow in the Embassy of the Slovak Republic, Dublin on the 27th September 2018.

The Launch of “The Voice of Irish Business”

Mon, 02 Jul 2018 22:24:20 +0200

The Voice of Business Group proudly presents “The Voice of Irish Business” launched in Dublin on the 2nd July.

Trade Mission to the CEE with Santander Bank and The Voice of Automotive Business

Sun, 01 Jul 2018 21:00:06 +0200

The Voice of Automotive Business held an extremely successful Trade mission on June 11 – 14th.

The Automotive Supply Chain Roadshow – Prague, March 22nd

Tue, 27 Feb 2018 10:25:38 +0100

We are proud to announce the next destination for THE AUTOMOTIVE SUPPLY CHAIN ROADSHOW 2017/18.

THE AUTOMOTIVE SUPPLY CHAIN ROADSHOW 2017/18, Opportunity in Central & Eastern Europe

Fri, 06 Oct 2017 12:32:14 +0200

The Voice of Automotive Business powered by Grant Thornton. We are proud to announce the next destination for THE AUTOMOTIVE SUPPLY CHAIN ROADSHOW 2017/18.

The Automotive Supply Chain Roadshow Next Stop… Germany

Fri, 08 Sep 2017 10:00:07 +0200

We are proud to announce that the next destination for THE AUTOMOTIVE SUPPLY CHAIN ROADSHOW 2017 / 18, Opportunity in Central & Eastern Europe.

The Voice of Automotive Business & The Automotive Supply Chain Roadshow

Wed, 12 Jul 2017 14:11:40 +0200

We are proud to announce THE VOICE OF AUTOMOTIVE BUSINESS, a new partnership with Grant Thornton.

The Voice of Slovak Business becomes COBCOE Affiliate

Fri, 05 May 2017 16:04:35 +0200

The Voice of Slovak Business, an organisation supporting foreign direct investment into the Slovak Republic, has become a COBCOE affiliate.

Slovakia is the ‘new European hub of automotive’

Thu, 06 Apr 2017 11:50:56 +0200

Despite uncertainty surrounding the forthcoming Brexit negotiations, successful UK automotive businesses are actively exploring how to boost their plans for…

Slovakia is a very easy country to expand into and do business in

Wed, 05 Apr 2017 12:04:35 +0200

Slovakia is rapidly becoming known as the new European hub of automotive and with further headroom for growth there are tremendous opportunities.

Automotive suppliers urged to drive further growth in the ‘new European Hub of Automotive’ – Slovakia

Tue, 04 Apr 2017 16:49:20 +0200

Report from Automotive Purchasing on the Automotive Supply Chain Roadshow in March in Birmingham.

Nessians at the Automotive Supply Chain Roadshow

Mon, 27 Mar 2017 12:00:02 +0200

Nessians at the conference Automotive Supply Chain Roadshow in Birmingham.

Automotive Supply Chain Roadshow, DAY TWO / 21 March 2017

Tue, 21 Mar 2017 15:00:45 +0100

Day two of the Automotive Supply Chain Roadshow 2017 in Birmingham, a relaxed affair with audience participation, hosted with Grant Thornton.

Automotive Supply Chain Roadshow, DAY ONE / 20 March 2017

Mon, 20 Mar 2017 22:00:04 +0100

The Voice of Slovak Business proudly presents the Automotive Supply Chain Roadshow 2017 in Birmingham, March 20th-21st.

Waste Management best practise that Slovakia can be proud of

Thu, 09 Mar 2017 13:46:31 +0100

The setting up of an efficient and ecological waste management system has always been a burning topic attracting a lot of attention and interest not only in…

What does Slovakia offer business and how is CEIT part of this great incentive

Mon, 06 Mar 2017 15:12:02 +0100

Slovakia is a country with a long-term and strong tradition in industry, mostly in engineering and electrical engineering.

SLOVAKIA | Industrial Market Snapshot | Q4 2016

Thu, 02 Feb 2017 15:41:41 +0100

Cushman & Wakefield. published a brief summary of the.

Slovakia is the CEE leader in labor productivity and investment freedom

Thu, 26 Jan 2017 09:20:05 +0100

The attraction of Slovak investment environment is proved by constantly raising number of foreign investors and volume of foreign direct investment in the…

Slovakia is one of the top spots for doing business in the region

Tue, 24 Jan 2017 17:36:53 +0100

Introducing Mr Wilfried Serles, Managing Partner of Grant Thornton Slovakia, expert on tax issues and Central and Eastern Europe and great advocate of Slovakia.

Slovakia’s strong IT sector offers a complete range of services

Mon, 23 Jan 2017 11:29:27 +0100

Slovak companies provide a full range of IT services from value added innovative tailor made products to basic customer support and maintenance.

Slovakia offers great export potential – SARIO

Thu, 19 Jan 2017 11:00:35 +0100

SARIO (The Slovak Investment and Trade Development Agency) supporting the Voice of Slovak Business and CEO of SARIO, Robert Simoncic quote on the Slovak Market.

The Voice of Slovak Business is the “go to” place for foreign direct investment into the Slovak Republic

Sun, 15 Jan 2017 10:45:50 +0100

The UK will be the first country to be targeted to locate foreign investors interested in the Slovak Republic, Mr Christopher Plant spoke of how exciting…

The official launch of the Voice of Slovak Business in London

Fri, 13 Jan 2017 20:20:44 +0100

The official launch of the Voice of Slovak Business in London.

30-minute discovery call

Mon, 01 Jan 0001 00:00:00 +0000

Discuss your goals, current tools and priorities in 30 minutes. No preparation is needed, and we agree scope and next steps before any proposal.

About

Mon, 01 Jan 0001 00:00:00 +0000

The Voice of Business is an AI training, audit and automation agency for SME and Enterprise organisations across Europe.

Agent Washing

Mon, 01 Jan 0001 00:00:00 +0000

Relabelling an existing chatbot or automation tool as an AI agent without adding new capability, and the demo questions that expose it.

Agentic AI

Mon, 01 Jan 0001 00:00:00 +0000

What agentic AI means as an approach, and how it differs from an AI agent, which is the system rather than the method.

AI Adoption

Mon, 01 Jan 0001 00:00:00 +0000

How far AI is actually used in daily work, as distinct from how many tools have been bought.

AI agent

Mon, 01 Jan 0001 00:00:00 +0000

What an AI agent is, how it differs from a single prompt and a single answer, and how an audit decides whether you need one.

AI Audit

Mon, 01 Jan 0001 00:00:00 +0000

What an AI audit is: one five-step diagnostic applied to your own processes, run the same way whatever the size of the business.

AI Bias

Mon, 01 Jan 0001 00:00:00 +0000

Systematically unfair results from an AI system, a named subject in HR training.

AI Brief

Mon, 01 Jan 0001 00:00:00 +0000

The context you give an AI tool before it starts, set out the way a new hire’s brief would be.

AI Citation

Mon, 01 Jan 0001 00:00:00 +0000

A page named as a source inside an AI-generated answer, and a separate measure from ranking.

AI governance

Mon, 01 Jan 0001 00:00:00 +0000

The rules an organisation sets for how its staff may use AI, and why they are covered first in the foundational programmes rather than last.

AI literacy

Mon, 01 Jan 0001 00:00:00 +0000

What AI literacy means in practice, and why it is built around the work staff already do rather than taught as general theory.

AI Overviews

Mon, 01 Jan 0001 00:00:00 +0000

The AI-written answer Google shows above the ordinary results, and why it changes what counts as being found.

AI Ownership

Mon, 01 Jan 0001 00:00:00 +0000

One named person per AI tool who answers for what it is for, who uses it, what it can reach and when it was last checked.

AI Tool Inventory

Mon, 01 Jan 0001 00:00:00 +0000

A single list of every AI tool in use, who uses it, what for and on what data.

AI transcription

Mon, 01 Jan 0001 00:00:00 +0000

Speech turned into text by an AI model, how Copilot uses a Teams meeting transcript, and why sensitive meetings are better left untranscribed.

AI workflow

Mon, 01 Jan 0001 00:00:00 +0000

A single process rebuilt around AI with a clear input, a clear output and a defined point where a person reviews the result.

Alex Frolo

Mon, 01 Jan 0001 00:00:00 +0000

Alex delivers the Generative AI and Copilot programmes, focusing on live demonstrations, hands-on exercises and helping participants try new tools. His experience spans custom AI agents in Python, enterprise processes and project management. He also works on general website design, alongside SEO, AEO, content creation and blog design, bringing a broad practical background to his training and project work.

API Integration

Mon, 01 Jan 0001 00:00:00 +0000

Building a workflow directly on a vendor’s API rather than in a no-code builder, how its cost differs, and when it is the better fit.

Arshia Kahani

Mon, 01 Jan 0001 00:00:00 +0000

Arshia delivers the Generative AI and Copilot programmes, leads advanced Copilot sessions and application workshops, and moderates our monthly AI with Coffee series. He designs large-scale AI automation systems, connecting AI agents, data pipelines and IT infrastructure. His work also includes web development, combining practical website functionality with automated workflows.

Audit trail

Mon, 01 Jan 0001 00:00:00 +0000

The record an AI workflow keeps of each run, from input to approval, so any single run can be reconstructed and someone can answer for it.

Automation

Mon, 01 Jan 0001 00:00:00 +0000

Handing a repeatable piece of work to a system instead of a person, and why an audit decides which processes qualify.

Automotive Sector

Mon, 01 Jan 0001 00:00:00 +0000

The automotive industry has a strong tradition in Slovakia and became the most important sector and driving force of the Slovak economy.

Bespoke / in-house training

Mon, 01 Jan 0001 00:00:00 +0000

AI training built from an organisation’s own processes and documents rather than a published outline, and why it is scoped in a conversation.

Branded Search

Mon, 01 Jan 0001 00:00:00 +0000

Searches that include a business’s name, where a click still tends to survive AI answers.

Business outcomes

Mon, 01 Jan 0001 00:00:00 +0000

What an engagement is meant to leave behind: less repetitive work, with EU AI Act and GDPR obligations already built into how it runs.

Chatbot

Mon, 01 Jan 0001 00:00:00 +0000

A tool you hold a conversation with, the three pillars every one of them rests on, and the line that separates a chatbot from an agent.

ChatGPT

Mon, 01 Jan 0001 00:00:00 +0000

OpenAI’s generative AI assistant, the four courses in this catalogue built on it, and how it differs from an assistant reached from inside your own applications.

Christopher Plant

Mon, 01 Jan 0001 00:00:00 +0000

Chris founded The Voice of Business and leads its work with European institutions and enterprise clients. With more than 25 years of experience guiding digital transformation across Europe, he combines senior advisory work with hands-on delivery. He designs governance-aligned AI programmes, conducts AI audits and leads workflow projects, while advising boards on strategy, operating models and long-term innovation.

Claude

Mon, 01 Jan 0001 00:00:00 +0000

Anthropic’s AI assistant, where it sits among the chatbots the courses cover, and why hosted rather than self-hosted is the distinction that matters.

Construction

Mon, 01 Jan 0001 00:00:00 +0000

The defence and security environment in Central and Eastern Europe has changed dramatically over the past couple of years and several important new business…

Contact us

Mon, 01 Jan 0001 00:00:00 +0000

A written enquiry rather than a booked slot. Say which of the three things this business does your question is about, and it reaches the same inbox.

Context window

Mon, 01 Jan 0001 00:00:00 +0000

How much text an AI model can take into account at once, measured in tokens, and why it decides how long a conversation or document can be.

Cookie policy

Mon, 01 Jan 0001 00:00:00 +0000

Three pieces of third-party code store something in your browser: Google Analytics on the live site, the FlowHunt chat button on every page, and the Calendly calendar on the booking page.

Cookie settings

Mon, 01 Jan 0001 00:00:00 +0000

The switches themselves. Two optional categories, analytics and the chat and booking tools, each off until you turn it on and each reversible at any time.

Copilot Chat

Mon, 01 Jan 0001 00:00:00 +0000

The AI chat that comes with eligible Microsoft 365 licences, how it differs from the paid Microsoft 365 Copilot add-on, and what it can see.

Core AI course

Mon, 01 Jan 0001 00:00:00 +0000

What a core AI course is, how it differs from a bespoke programme, and how many of the catalogue are core.

Custom GPT

Mon, 01 Jan 0001 00:00:00 +0000

A version of ChatGPT set up once for a recurring task, with its own instructions and documents, so the prompt does not need rewriting each time.

Custom instructions

Mon, 01 Jan 0001 00:00:00 +0000

Standing rules set once so a tool applies them to every request, and the half of personalisation that stays fixed while memory is the half that changes.

Data protection

Mon, 01 Jan 0001 00:00:00 +0000

How personal data may be collected, used and stored wherever an AI system touches it, taught as practical choices rather than as law.

Data Readiness

Mon, 01 Jan 0001 00:00:00 +0000

Whether the data an AI project depends on is governed, reachable and good enough to use.

Data Residency

Mon, 01 Jan 0001 00:00:00 +0000

Where an AI tool stores and processes a business’s data, why EU storage differs from one provider and product tier to the next, and what it does not settle.

Delegation Ladder

Mon, 01 Jan 0001 00:00:00 +0000

The four-level test that sorts each step of a workflow: Assist, Recommend, Execute or Never delegate.

Deployer

Mon, 01 Jan 0001 00:00:00 +0000

The EU AI Act role of an organisation that uses a high-risk AI system rather than building one.

Discovery call

Mon, 01 Jan 0001 00:00:00 +0000

The one way an audit or a bespoke training programme starts, and what it settles before anything is quoted or scheduled.

Drift

Mon, 01 Jan 0001 00:00:00 +0000

The slow slide in an AI tool’s quality, access and rules once nobody is looking after it.

E-E-A-T

Mon, 01 Jan 0001 00:00:00 +0000

The authority signals search engines describe, and why AI answers lean on them.

Enterprise

Mon, 01 Jan 0001 00:00:00 +0000

The larger of the two segments this business describes a client by, and what it does and does not change about an engagement.

EU AI Act

Mon, 01 Jan 0001 00:00:00 +0000

What the EU AI Act is, how its obligations scale with risk, and where it is assessed inside an audit and inside training.

Exception Handling

Mon, 01 Jan 0001 00:00:00 +0000

What an AI workflow does when a case falls outside what it was built for, who is told, and why processes are automated against their exceptions.

Fine Tuning

Mon, 01 Jan 0001 00:00:00 +0000

Retraining an AI model on your own examples so it behaves the same way every time, and why it is rarely the first fix a business needs.

GDPR

Mon, 01 Jan 0001 00:00:00 +0000

What GDPR means once an AI system touches personal data, and where it is checked inside an audit alongside the EU AI Act.

Gemini

Mon, 01 Jan 0001 00:00:00 +0000

Google’s AI assistant, where it sits among the chatbots the courses cover, and why Gemini inside Google Workspace and Gemini Enterprise are two different things.

Generative AI

Mon, 01 Jan 0001 00:00:00 +0000

What generative AI is, in plain terms, and why it is the starting point of every training course this business runs.

Generative engine optimisation (GEO)

Mon, 01 Jan 0001 00:00:00 +0000

Writing and structuring content so AI answer engines choose it as a source.

Grounding

Mon, 01 Jan 0001 00:00:00 +0000

Tying an AI system’s answers to a specific set of source documents rather than its training alone, and where the courses teach the distinction.

Hallucination

Mon, 01 Jan 0001 00:00:00 +0000

What an AI hallucination is, why a wrong answer can sound confident, and how the training teaches staff to catch one.

High risk AI system

Mon, 01 Jan 0001 00:00:00 +0000

What makes an AI system high-risk under the EU AI Act, and why the classification follows the system rather than the host.

Hugo Lewis Plant

Mon, 01 Jan 0001 00:00:00 +0000

Hugo specialises in web development, SEO and AEO, alongside content creation and blog design. He builds and maintains this website, shaping how its content is presented and discovered through search engines and AI tools. As an AI flow engineer, he also designs automation and agent workflows that connect tools and support content publishing.

Human in the Loop

Mon, 01 Jan 0001 00:00:00 +0000

A named person checks an AI result before it goes any further.

Human Resources

Mon, 01 Jan 0001 00:00:00 +0000

What main factors make Slovak market to be attractive for investors from HR point of view.

ICT Sector

Mon, 01 Jan 0001 00:00:00 +0000

ICT plays an important role in the Slovak economy. Slovakia is becoming a hub for Shared Services Centres in the field of ICT and financial services.

Large language model (LLM)

Mon, 01 Jan 0001 00:00:00 +0000

What a large language model is, how it relates to ChatGPT and Copilot, and where it shows up in training and in an audit.

Lucia Pročková

Mon, 01 Jan 0001 00:00:00 +0000

Lucia specialises in Generative AI and AI literacy programmes, practical AI adoption workshops and interactive learning. Alongside delivering training, she supports course direction, workshop preparation and training coordination, developing practical exercises and learning materials that help participants put new skills into practice. Her work also covers AI productivity and workflow optimisation in Copilot, helping teams explore how these tools can support their everyday work.

Memory

Mon, 01 Jan 0001 00:00:00 +0000

What an AI tool keeps from one conversation to the next, when it should keep anything, and how it differs from a fixed knowledge base.

Microsoft 365 Copilot

Mon, 01 Jan 0001 00:00:00 +0000

What Microsoft 365 Copilot is, where it sits inside the applications a business already runs, and which courses cover it.

Mistral Le Chat

Mon, 01 Jan 0001 00:00:00 +0000

Mistral’s AI assistant, one of the three tools this catalogue teaches with a workshop of its own, and the path it teaches from simple chat to reusable agents.

Model Context Protocol (MCP)

Mon, 01 Jan 0001 00:00:00 +0000

The open standard for linking an AI assistant or agent to other systems, so it can read from and act in the tools a business already uses.

Multimodal

Mon, 01 Jan 0001 00:00:00 +0000

A model that works across text, image, video and voice rather than one of them, and the judgement of when a specialised model beats a broad one.

No code automation

Mon, 01 Jan 0001 00:00:00 +0000

Building a workflow in a visual builder from pre-built connectors instead of code, how its cost grows with use, and when a custom build fits better.

Off the shelf AI tool

Mon, 01 Jan 0001 00:00:00 +0000

A general-purpose AI product built for many businesses at once, what its subscription price leaves out, and when a custom workflow fits better.

On Premise AI

Mon, 01 Jan 0001 00:00:00 +0000

AI that runs on hardware the organisation owns and maintains rather than on a provider’s cloud, and what that does and does not change for compliance.

Opportunity identification

Mon, 01 Jan 0001 00:00:00 +0000

The third step of an AI audit: documented processes assessed for what AI can do reliably against them, ranked into a roadmap.

Partners

Mon, 01 Jan 0001 00:00:00 +0000

We select tools based on your organisation’s needs and existing systems. We do not sell software licences, and we explain every tool we recommend.

Perplexity

Mon, 01 Jan 0001 00:00:00 +0000

An AI tool that answers with a synthesised response and cites its sources, why it behaves differently from the other assistants, and why its citations are worth measuring.

Privacy policy

Mon, 01 Jan 0001 00:00:00 +0000

What this website collects, what it loads from other companies, and what it stores in your browser. A working draft with the open questions marked in the text.

Prompt

Mon, 01 Jan 0001 00:00:00 +0000

What a prompt is, and why writing an effective one is treated as a practical skill taught on every core AI course rather than as theory.

Prompt engineering

Mon, 01 Jan 0001 00:00:00 +0000

What prompt engineering is, and why structuring a prompt deliberately changes the result you get from an AI tool.

Prompt library

Mon, 01 Jan 0001 00:00:00 +0000

A kept set of prompts already shown to work, reused rather than rewritten, and a stated takeaway of the courses rather than a topic covered in passing.

Prototype

Mon, 01 Jan 0001 00:00:00 +0000

A narrow working build of the top-ranked AI opportunity, tested by the people who would use it before anything is built for production.

Query fan out

Mon, 01 Jan 0001 00:00:00 +0000

How an AI answer breaks one search into several sub-questions and picks a source for each.

Real Estate

Mon, 01 Jan 0001 00:00:00 +0000

What does Slovakia offer business and why the Slovak market is a strong partner in Europe.

Reasoning Model

Mon, 01 Jan 0001 00:00:00 +0000

An AI model that works through a problem step by step before answering, why it is slower, and when it is worth choosing over a fast model.

Retrieval augmented generation (RAG)

Mon, 01 Jan 0001 00:00:00 +0000

The mechanism behind a knowledge base: a model searching a supplied set of documents as it answers, rather than answering from its training alone.

Return on investment (ROI)

Mon, 01 Jan 0001 00:00:00 +0000

What an AI tool or workflow returns against what it costs, how a small business can measure it honestly, and why narrow projects return more.

Risk Classification

Mon, 01 Jan 0001 00:00:00 +0000

Sorting each AI use case by what happens if it goes wrong, so rules match the real exposure.

Search

Mon, 01 Jan 0001 00:00:00 +0000

Search every page on this site by keyword, then narrow the results by section and reorder them by date, title or depth.

Search engine optimisation (SEO)

Mon, 01 Jan 0001 00:00:00 +0000

Improving a page so it is easier for search engines to find, rank and show.

Services, as they were

Mon, 01 Jan 0001 00:00:00 +0000

The Voice of Digital Business –industry focused unique communications & business development.

Shadow AI

Mon, 01 Jan 0001 00:00:00 +0000

AI tools and personal accounts staff use for work without the business approving or reviewing them.

Sitemap

Mon, 01 Jan 0001 00:00:00 +0000

Every page on this site, grouped by section, in one list. The machine-readable version is at /sitemap.xml.

SME

Mon, 01 Jan 0001 00:00:00 +0000

One of the two segments this business describes a client by, used instead of naming the client on the case studies this site publishes.

Somangsu Mukherjee

Mon, 01 Jan 0001 00:00:00 +0000

Somangsu delivers the Generative AI and Copilot programmes, drawing on a background in cloud infrastructure, DevOps and Python-based AI automation. His projects include automated log monitoring and incident detection, and evidence analysis using a locally hosted AI model. He also takes responsibility for content design, SEO and AEO, alongside content creation and blog design, bringing hands-on technical experience into clear, accessible training.

Subprocessors

Mon, 01 Jan 0001 00:00:00 +0000

The other companies whose code runs on this website or who hold information that passes through it: Google, FlowHunt, Calendly and the hosting company. What each one receives, and on which pages.

Terms of service

Mon, 01 Jan 0001 00:00:00 +0000

The terms on which this website is published: what it is, what it is not, who owns what is on it, and where the limits of it sit. A working draft with the open questions marked in the text.

The Voice of Automotive Business

Mon, 01 Jan 0001 00:00:00 +0000

The Voice of Automotive Business brings together experts from the Central and Eastern Europe in a bid to help educate the automotive supply chain.

The Voice of Slovak Business

Mon, 01 Jan 0001 00:00:00 +0000

The Slovak Republic is a popular market for business, investment, and development given its central location and placement between the West and the East.

Total cost of ownership

Mon, 01 Jan 0001 00:00:00 +0000

The full cost of an AI tool or workflow over its life, including review, maintenance and governance, not only the subscription or the build.

Waste Management

Mon, 01 Jan 0001 00:00:00 +0000

Slovak Republic is a very interesting strong partner indeed, due to numerous reasons, and abides by European waste management legislative requirements.

Workflow design

Mon, 01 Jan 0001 00:00:00 +0000

The stage between naming an opportunity and building anything: one process redrawn end to end, before a prototype exists.

Your privacy choices

Mon, 01 Jan 0001 00:00:00 +0000

Every choice this website actually gives you, in one place: what loads in your browser, the rights you can exercise over information held about you, and how to make each one.