AI TrainingMicrosoft Copilot
AI Agents in action: Practical use with Microsoft Copilot
Building Copilot agents end to end: a chat-based agent on the first day, then a Copilot Studio agent with its own knowledge base, topics and escalation.
- Advanced
- Operations leads, Productivity leads
2 x half day workshopPractical training sessions
1-6 people
€900
7-12 people
€1,100
Summary
Hands-on training in designing, building and running AI agents inside Microsoft Copilot, the third step after Copilot Essentials and Copilot in Practice. The first session builds agents inside Copilot Chat that you can use the same day, and the second takes you through a full Copilot Studio build. You finish able to build, test and govern your own Copilot agents, and you know where the platform’s limits are and when an agent is the wrong answer.
Course breakdown
Foundations
What AI agents are and what Microsoft Copilot can do, how Copilot agents work and where to find them, the built-in Microsoft agents, and how to choose between Copilot agents and Copilot Studio agents.
Workflow & Prompting
Auditing a workflow and designing its automation, writing effective prompts for business tasks, and using the Prompt Coach.
Building your own Agents
Creating and configuring your own agent, starting with an AI prompting agent, a business communication coach and an HR policy assistant.
More Agents to build
A simulator agent, a mission expense categorisation agent, a tender review agent and a personal data spotter.
Governance & Security
The compliance, security and governance essentials, and a reminder of what safety, quality and trust require.
Getting started in Copilot Studio
Finding Copilot Studio, naming your agent, choosing its model, and writing and testing its instructions.
Knowledge & topics
Knowledge bases and retrieval-augmented generation, control layers for unstructured documents, structured FAQs and topic-based answers for high-risk policies. Topics and nodes, and leading a conversation.
What you leave with
After the course, you'll be able to:
- Build, test and govern your own Copilot agents
- Create chat-based agents you can make the same day
- Configure a Copilot Studio agent with its own knowledge base, controlled topics and working escalation
- Recognise where the platform's limits are and when an agent is the wrong answer
