Blog
Findings and arguments about AI in practice, with every number carrying the source it came from in the sentence that uses it.
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How to Tell a Real AI Workflow from a Chatbot in Disguise
A real AI workflow owns a trigger, a process and a record. A chatbot with extra steps owns a conversation. Five tests to run before you buy …
Somangsu Mukherjee
13 min read
What Happens When Nobody Owns the AI You've Rolled Out
Nobody owns the AI you have already rolled out, and it shows months later. Here is what goes wrong and how to name an owner in 30 days.
Christopher Plant
11 min read
Why Banning AI at Work Backfires, and What to Do
Most workplaces have no clear AI rule, and staff use personal AI accounts anyway. Why a ban backfires and what a workable replacement looks …
Somangsu Mukherjee
12 min read
Automating a Task vs Automating a Decision
Only 5% of jobs are fully automatable against 45% of tasks. That gap is the whole argument for sorting work onto a ladder instead of a …
Alex Frolo
11 min read
How to Brief an AI Tool Like You'd Brief a New Hire
Bad AI output is usually a missing-context problem, not a wording problem. Brief it like a new hire and the gap closes.
Somangsu Mukherjee
10 min read
What an AI Audit Actually Checks
An AI audit checks five things: data, tools, workflows, people and risk, and a genuine one is willing to conclude AI is not the answer.
Hugo Lewis Plant
10 min read
Why Ranking on Google Isn't Enough Anymore
Google's own AI Overview cited top-10 pages 76% of the time in 2025. By 2026 that fell to 38%, and standalone assistants were already down …
Somangsu Mukherjee
11 min read
How AI Overviews are Changing What Counts as SEO
Google's own summary now sits above the results it used to send traffic to. Here is what that does to a click, and what actually still earns …
Somangsu Mukherjee
10 min read
AI governance for small and mid-sized businesses
68% of small businesses now use AI, but 77% run it with no written policy. Here is the gap and how to close it, without a compliance …
Somangsu Mukherjee
11 min read
AI Training for HR Teams: What Should It Cover?
Most HR AI training covers the tools and skips bias and compliance, the two subjects the evidence says create the real risk.
Somangsu Mukherjee
10 min read
What Predicts Whether an AI Project Reaches Production
A structured readiness assessment before launch correlates with a 45% higher success rate on an organisation's first AI production …
Christopher Plant
9 min read
What Makes AI Training Actually Stick
Formal AI training produces a measurably faster, stronger return than letting staff teach themselves. Here is what the strongest programmes …
Alex Frolo
4 min read
What a Well-Scoped AI Workflow Actually Delivers
The headline adoption numbers are noisy, but where a single workflow is properly scoped and fully integrated, the return is real, measured, …
Hugo Lewis Plant
4 min read
What Actually Gets Content Cited in AI-Generated Answers
A peer-reviewed study tested nine content techniques against AI-generated answers. Three produced large, measurable gains, and smaller sites …
Alex Frolo
8 min read
How to Brief a Team on AI Before You Train Them
A short briefing before training changes what people bring to the room, and it costs one meeting. Here is what that meeting has to cover.
Hugo Lewis Plant
4 min read