Blog
Findings and arguments about AI in practice, with every number carrying the source it came from in the sentence that uses it.
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How to reduce AI Hallucinations
How to reduce AI hallucinations at work: why they happen, the prompts and sources that help, which tasks to avoid, and a simple checking …
Christopher Plant
15 min read
AI Customer Support for Small Business
How a small business can use AI for customer support: what it can answer, which tools to compare, how to set it up, and where a person must …
Lucia Pročková
16 min read
How to write an AI Use Policy for your team
How to write an AI use policy for your team: what to include, which tools to approve, what data stays out, and how to keep it to one page …
Somangsu Mukherjee
10 min read
How to train your Team to use AI
A 30-day plan to train your team to use AI: what to do before day one, a week-by-week schedule, how to handle resistance and how to tell it …
Somangsu Mukherjee
14 min read
Is it Safe to connect ChatGPT to Gmail, Google Drive or SharePoint?
Is it safe to connect ChatGPT to Gmail, Google Drive or SharePoint? What it can read, whether it trains on it, who should switch it on, and …
Somangsu Mukherjee
14 min read
What is an AI Agent?
What an AI agent is, how it differs from a chatbot, what it can do for a small business, and whether you need one yet. A plain-English …
Hugo Lewis Plant
12 min read
Best AI for recruiting
Which AI recruiting tools are worth a look in 2026, what the EU AI Act and GDPR require, and which hiring decisions a person must still …
Somangsu Mukherjee
14 min read
What the EU AI Act requires of a Small Business in 2026
What the EU AI Act asks of a small business that uses AI tools: rules already in force, transparency duties, high-risk dates and a …
Hugo Lewis Plant
14 min read
ChatGPT for Small Businesses
What a small business can use ChatGPT for, which plan to pick, what is safe to paste, and a first week plan that gets a team using it well.
Alex Frolo
14 min read
Customer Data and AI Tools: What is Safe to paste?
Which customer data can go into an AI tool? A three-tier test, a way to strip personal details first, and a one-page rule your staff will …
Lucia Pročková
17 min read
Which AI tasks should a Small Business start with first?
Pick one repeated, checkable, low-risk task. Six safe first AI tasks for a small business, five to leave until later, and a two-week pilot …
Hugo Lewis Plant
12 min read
Is your AI Tool actually saving time? How to find out
Most teams feel AI is saving time but few have measured it. A one-task test to find out: time it before, time the whole cycle after, …
Christopher Plant
13 min read
Does your brand show up when AI talks about you?
How to check whether AI assistants name your business, describe it accurately and cite the right pages, and what to fix first when they get …
Alex Frolo
14 min read
How to check AI output before it goes to a customer
A practical way to review AI drafts before customers see them: what to check, in what order, how much checking each task needs, and who does …
Somangsu Mukherjee
11 min read
How much does an AI Workflow actually cost to run?
The AI model is the smallest line in a workflow's running cost. Here are the five that add up, and the questions to ask before you commit to …
Somangsu Mukherjee
11 min read
How to tell a Real AI Workflow from a Chatbot in disguise
A real AI workflow owns a trigger, a process and a record. A chatbot with extra steps owns a conversation. Five tests to run before you buy …
Somangsu Mukherjee
13 min read
What happens when nobody owns the AI you've rolled out
Nobody owns the AI you have already rolled out, and it shows months later. Here is what goes wrong and how to name an owner in 30 days.
Christopher Plant
11 min read
Why banning AI at work backfires, and what to do
Most workplaces have no clear AI rule, and staff use personal AI accounts anyway. Why a ban backfires and what a workable replacement looks …
Somangsu Mukherjee
12 min read
Automating a task vs automating a Decision
Only 5% of jobs are fully automatable against 45% of tasks. That gap is the whole argument for sorting work onto a ladder instead of a …
Alex Frolo
12 min read
How to brief an AI Tool like you'd brief a New hire
Bad AI output is usually a missing-context problem, not a wording problem. Brief it like a new hire and the gap closes.
Somangsu Mukherjee
10 min read
What an AI Audit actually checks
An AI audit checks five things: data, tools, workflows, people and risk, and a genuine one is willing to conclude AI is not the answer.
Hugo Lewis Plant
10 min read
Why ranking on Google isn't enough anymore
Google's own AI Overview cited top-10 pages 76% of the time in 2025. By 2026 that fell to 38%, and standalone assistants were already down …
Somangsu Mukherjee
11 min read
How AI Overviews are changing what counts as SEO
Google's own summary now sits above the results it used to send traffic to. Here is what that does to a click, and what actually still earns …
Somangsu Mukherjee
10 min read
AI Governance for Small and Mid-Sized Businesses
68% of small businesses now use AI, but 77% run it with no written policy. Here is the gap and how to close it, without a compliance …
Somangsu Mukherjee
11 min read
AI Training for HR teams: What should it cover?
Most HR AI training covers the tools and skips bias and compliance, the two subjects the evidence says create the real risk.
Somangsu Mukherjee
10 min read
What predicts whether an AI Project reaches Production
A structured readiness assessment before launch correlates with a 45% higher success rate on an organisation's first AI production …
Christopher Plant
9 min read
What makes AI Training actually stick
Formal AI training produces a measurably faster, stronger return than letting staff teach themselves. Here is what the strongest programmes …
Alex Frolo
4 min read
What a Well-Scoped AI Workflow actually delivers
The headline adoption numbers are noisy, but where a single workflow is properly scoped and fully integrated, the return is real, measured, …
Hugo Lewis Plant
4 min read
What actually gets Content cited in AI-generated Answers
A peer-reviewed study tested nine content techniques against AI-generated answers. Three produced large, measurable gains, and smaller sites …
Alex Frolo
8 min read
How to brief a team on AI before you train them
A short briefing before training changes what people bring to the room, and it costs one meeting. Here is what that meeting has to cover.
Hugo Lewis Plant
5 min read