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Workflow design

The stage between naming an opportunity and building anything: one process redrawn end to end, with its input, its output and the point where a person reviews the result all settled before a prototype exists. Scope is the decision that determines the result, which is why it is fixed at that stage rather than discovered during the build.

What it means for a business

One process at a time rather than a department-wide rollout, and the one taken first is the one with the clearest input, output and review point. Oversight, logging, escalation and the point at which a person takes over are drawn in at this stage rather than added once something has gone wrong.

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The rest of the glossary

Every term used across this site's training courses, its audit methodology and the two regulations behind them, in one place.

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