In practice
It is the approach rather than any one system, so the question an audit asks is whether a process genuinely needs a sequence of steps carried out unattended, or whether something simpler does the job.
Agentic AI
The approach rather than the individual system: designing work so that AI carries out a sequence of steps on its own instead of answering one prompt at a time. Adoption that is early and specific to one workflow consistently outperforms broad, general rollout.
What it means for a business here
AI agent
The system, as distinct from the approach.
Read AI agentAI Workflows
Where the approach turns into something built.
Read AI WorkflowsThe rest of the glossary
Every term used across this site's training courses, its audit methodology and the two regulations behind them, in one place.
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