In practice
The training is taught from years of building and running automation, optimisation and IT operations at scale rather than from a textbook, which is why the examples are real deployments rather than tidy hypotheticals.
Automation
Handing a repeatable piece of work to a system instead of a person. An audit separates the processes worth automating from the ones that should be left alone, and the AI and automation systems themselves are developed after that audit.
What it means for a business here
AI Workflows
The systems developed once an audit has established which workflow is worth building.
Read AI WorkflowsHow We Audit
Where the processes worth automating are separated from the ones to leave alone.
Read How We AuditAI workflow
The single process an automation is built around.
Read AI workflowThe rest of the glossary
Every term used across this site's training courses, its audit methodology and the two regulations behind them, in one place.
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