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Grounding

Tying an AI system's answers to a specific set of source material, usually an organisation's own documents, rather than letting it answer from its training alone. Grounding answers in your own documents is a stated outcome of the ChatGPT programmes, and which content a tool is grounded in is a distinction the Copilot Chat course works through directly.

What it means for a business here

In practice

It is taught as a practical distinction rather than a technical one: the Copilot Chat day covers what Work Mode and Web Mode are grounded in and why that difference matters, and the advanced ChatGPT programme builds document-grounded question and answer on the organisation's own files.

The rest of the glossary

Every term used across this site's training courses, its audit methodology and the two regulations behind them, in one place.

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